Quality

Quality Standards

Hold Tolerances
Due to inherent difficulty in the process of cutting glass, the glass industry allows relatively wide tolerances. A piece of glass may be larger or smaller by a measurement listed in the Standard Tolerance chart show.

Standard Tolerances
3/8" Glass	± 3/16"
1/2" Glass	± 1/4"
5/8" Glass	± 5/16"
3/4" Glass	± 3/8"

Special services ("Hold Tolerances") are available where more precise measurements are critical, but these services do involve an additional charge. We will not be liable if you fail to specify precise tolerances when they are needed. Hold Tolerance is +0 and -1/8".

Glass Defects
All glass contains various types of flaws or blemishes which may be visible to the naked eye. This is unavoidable - even the finest raw materials contain minor flaws. The federal government mandates that no defects should be visible in the glass when it is viewed horizontally or vertically from 11 feet away under normal lighting.

Crating and Shipping
Prior to packaging, all merchandise is carefully inspected, cleaned and wrapped in cardboard channel. Each piece of glass is placed into a box or crate depending on size and weight.

Lifetime Warranty
Carolina Glassmasters offers a lifetime warranty on the workmanship of its product. Normal wear and tear on products covered by this warranty is to be expected and are not covered.

Guidelines for Handling Glass
Glass is a beautiful but fragile product. Below are some guidelines for handling your glass product:

Always use enough people when handling your package.

Extreme care should be taken when removing glass from shipping. container, especially when using hammers and crowbars.

Remove all staples before unpacking glass. Failure to remove staples may cause damage to your glass.

DO NOT drag or slide glass across nails or staples. This may scratch or chip your glass.

Never set glass on concrete, metal or tile floors without padding. This also may scratch or chip your glass.